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    Shipping and Return Policy

    When will I receive my order?

    We try our best to have all in inventoried instock merchandise orders shipped within 3-5 business days (excludes weekends) of order placement. During certain times of the year this timeframe may be extended. The lead time for made to order items is 10-14 business days plus shipping time. If you have an event date, please reach out to our client services team at and we will work to make sure your product arrives in time.

    Where does my order ship from?

    Orders will ship from our facility in Waukesha, WI (Zip Code: 53186). Below is the UPS Ground shipping map to determine the estimated transit time to reach you for UPS.  Transportation time varies per carrier selected.

    UPS Service Map

    I need my order really fast, can you help?

    Yes, please contact our client services team and we can arrange expedited shipping for you. Additional rush charges and expedited shipping may occur to receive your product on time. Rush orders must be submitted by 2:30 PM (CST) on a non-holiday business day to qualify for next day release. Shipping time additional. These terms are available for in stock inventory only.

    Am I allowed to return items?

    Yes, on any pre-made inventoried items. Please contact our client services team and they will walk you through the return process. Orders must be returned within 30 days. Customer is responsible for return freight (except if there is a product defect, damage, or shipping error). There are no returns on custom apparel orders with the exception if the product arrived defective.

    What if there is a problem with my order?

    Please email our client services team and we will make sure your problem is resolved in a quick and timely manner.